Skip to content

FAQ

    How long does it take to get a price quote for my job?

    Our goal is to provide a proposal no later than the end of the following business day. The more information you provide with the initial request, the faster and more accurate that proposal will be. If you have a specific time deadline for your bid, please let us know and we will do our best to accommodate.

    What information do you need to get me a price quote?

    The more detailed information we have, the more accurate our proposal will be. Pricing will change when details change.

    Here is a helpful checklist:

    • • Matrix material (epoxy, cement, polyacrylate, etc.) including manufacturer/supplier
    • • Aggregate material including supplier.
    • • Any non-standard elements, such as splayed/radius treads, metal strips, high polish (above normal 200 grit) etc.
    • • Delivery information (shop or job site, for example)
    • • Anticipated need date for your project.
    • • Drawings and piece count of all material with accurate measurements. (See our Shop Drawing Templates here for assistance.)
    Can I just send you the architect's drawings?

    While architectural drawings can be helpful for design intent, they normally include items that are not part of the precast scope of work. Although, helpful for a big picture view, we need the information in Question #2 above to provide an accurate proposal.

    How long will it take to produce my job?
    Many factors influence production time. Some include:
    • • Scope of the job. Large jobs with complex pieces will take longer to complete.
    • • Availability and delivery time of materials from suppliers.
    • • Our current backlog of work.
    There is no typical project. It can take from 2 weeks to months depending on material needed and quantity. Communication is key. The more we communicate, the more likely we can find the flexibility to help meet your schedule. Please contact us with your specific job to get a more accurate time frame for production. Production time begins when we have a signed proposal, approved sample, approved shop drawings, and all materials received.
    Where can I find photographs of a variety of formulations and colors?
    Can you provide me with samples?

    We provide samples for the approval process. We will need your formula and a control sample to match. 

    If you have found a sample on the NTMA site or another industry site, you can purchase that sample directly from them as your control sample. 

    If you find a sample at one of the other industry websites, we can get the formula from them and make a sample for you.

    Will you deliver to my jobsite and install the stairs?

    Delivery of our product to your specified location is included in our pricing. The customer is responsible for the off-loading of all materials, which will normally require a loading dock or appropriate forklift. We are a custom manufacturer only, so installations are controlled and arranged by the customer.

    My general contractor wants a mockup, can you do that?

    Yes, we can do mock-ups. Pricing will be in addition to the proposal.

    Why do you want me to approve the shop drawings?

    Shop drawing approval is a necessary step to ensure that we produce exactly what you need.

    Can you make large format wall panels?

    Yes, we can. Sizes possible are influenced by formulation and thickness.

    How thick should self-supporting treads be?

    This will be dictated by your architect/engineer based on the open span or configuration of the stairs. In addition, if we see a potential problem at the time of the bid, we discuss it with you, the customer.

    Does the size of the chips make any difference?
    Yes. We can accommodate chip sizes from micro all the way to palladiana. However, it will affect pricing, thickness, and lead time as well as design. Please talk with us about your specific project.
    Do I have to have abrasive strips in my treads?

    Not always. It is dependent on building codes in your particular area and is dictated by the architect in their design. You can see many examples of abrasive lines on our website.

    Can you make curved/radial treads?

    Yes. We can make many different configurations of custom treads. You can see examples in our photo gallery here. Please contact us with specifics for your project.

    Columbia University Medical Center
    Fordham University School of Law
    Denver Justice Center